Effective Date: 02/14/2023

At Findapro, we strive to ensure customer satisfaction with every service booked through our platform. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are processed.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Not Provided: If the professional fails to show up for the scheduled appointment or fails to provide the agreed-upon service.
• Service Not as Described: If the service provided does not match the description or agreed-upon terms.
• Service Quality Issues: If there are significant quality issues with the service provided, and a resolution cannot be reached with the professional.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at [Email Address] or call us at [Phone Number] within 48 hours of the service date.
2. Provide Details: Include your booking reference number, the name of the professional, and a detailed explanation of the issue.
3. Supporting Evidence: Attach any relevant evidence, such as photos, receipts, or communication with the professional.

3. Refund Review

Once we receive your refund request, we will:

• Acknowledge Receipt: Confirm receipt of your request within 24 hours.
• Investigate: Review the details and evidence provided, and may contact you or the professional for additional information.
• Decision: Make a determination on the refund request within 7 business days of receiving all necessary information.

4. Refund Outcomes

Based on our review, we may:

• Approve the Refund: Issue a full or partial refund to your original payment method.
• Deny the Refund: Provide an explanation if the refund request does not meet our policy criteria.
• Offer Resolution: Propose an alternative resolution, such as rebooking the service with another professional at no additional cost.

5. Refund Processing Time

If a refund is approved:

• Processing Time: Refunds will be processed within 7 business days.
• Payment Method: Refunds will be issued to the original payment method used for the booking.
• Notification: You will receive an email confirmation once the refund has been processed.

6. Non-Refundable Services

The following services are generally non-refundable:

• Completed Services: Services that have been completed as per the agreed-upon terms and quality standards.
• Change of Mind: Cancellations or dissatisfaction due to a change of mind after the service has been provided.
• Partial Services: Services that have been partially completed unless there is a significant issue that warrants a refund.

7. Contact Us

If you have any questions or need further assistance with a refund request, please contact our customer support team at:

Findapro Support Team
hello@findapro.com.ng

Thank you for choosing Findapro. We are committed to ensuring your satisfaction and will work diligently to resolve any issues that may arise.